Terms & Conditions

Booking and Payment Policy

All prices displayed on our website are quoted per person, and you can book your Egypt tour online quickly and securely. Your personal information is kept strictly confidential and used only to process your reservation.

Our travel specialists are always available by email or phone to help you customize and confirm your itinerary. Once your tour is finalized, a 50% deposit of the total tour price is required to secure your bookings.

We accept secure online payments via Visa, Mastercard, and American Express through a protected payment link (a 2.75% payment processing fee applies). We also accept bank transfers, with any transfer fees to be covered by the sender.

After receiving your deposit, we will confirm your reservation by email and begin arranging all travel services. Before your arrival in Egypt, you will receive your complete travel package, including your hotel and Nile Cruise confirmations, domestic flight tickets, and final tour itinerary.

The remaining balance is payable upon your arrival in Egypt to your assigned tour guide. Payment can be made in cash or by credit/debit card, with a 2.75% bank processing fee for card payments.

Price Guarantee

Once your Egypt tour booking is confirmed and the required deposit has been received, the agreed tour price for all confirmed services is guaranteed and will not be affected by regular price changes.

The price guarantee does not apply to additional services or circumstances beyond our control, including booking modifications requested by the guest, room or service upgrades, optional tours, airline fare changes before ticket issuance, government taxes or fees, supplier price adjustments, currency fluctuations affecting unpaid services, or any items not included in the original confirmed itinerary.

Cancellation Policy (Excluding Peak Seasons – Easter, Christmas & New year)

If you or any member of your travel party wishes to cancel a confirmed tour booking, or any part of your travel itinerary, you must submit a written cancellation request via email. Your request should clearly specify the booking details and the changes or cancellation you would like to make.

Our tour prices are calculated based on the number of travelers in your group. If one or more participants cancel their booking, the remaining travelers may be subject to a revised tour price, as the original quotation was based on the initial group size and the best available group rates.

If we have already begun processing your reservation or have made payments to hotels, airlines, Nile cruises, transportation providers, or other travel suppliers, cancellation fees may apply. These charges may be deducted from the deposit already paid, invoiced directly to the canceled traveler(s), or added to the remaining balance payable before or upon arrival.

Cancellation fees vary depending on the travel season. Different terms apply during peak travel periods, including Christmas, New Year, and Easter holidays, compared with the regular (low) season. Please refer to the detailed cancellation policy applicable to your travel dates for the exact cancellation charges and refund conditions.

For day tours, single transfers & meet and assist service:
 

• Free Cancellation: Up to 96 hours before the scheduled transfer (full refund)
• Late Cancellation: from 96 hours till 48 hours before the scheduled transfer (50% charge)
• Cancellation within 48 Hours before the scheduled transfer: 100% charge applies, including no show
   

For tour packages:
 

Cancellations must be sent by email to confirm your cancellation!
the following fees apply based on when you cancel (calculated from the scheduled arrival date):
- From the date of booking till 61 days before arrival: 20 % will be charged
- 60 – 30 days: 30% of the total tour price will be charged
- 29 –15 days: 50% of the total tour price will be charged
- 14 – 6 days: 70% of the total tour price will be charged
- 5 – 1 day: 100% of the total tour price will be charged
- No show: 100% of the total tour price will be charged
Please note that airline cancellation fees apply separately, and a 5% bank charge will be deducted from any refunded amount.

No-Show Policy

A no-show occurs when a traveler fails to attend a confirmed service without prior written notice, including missing an airport transfer, guided tour, hotel check-in, Nile Cruise embarkation, domestic flight, or the scheduled meeting with our tour guide or representative.

No refunds will be issued for any missed or unused prepaid travel services resulting from a no-show, including tours, transportation, accommodations, entrance tickets, meals, or other confirmed arrangements.

Cancellation Policy during PEAK period (Christmas, New Year & Easter)

For day tours, single transfers & meet and assist service:
 

• Free Cancellation: Up to 72 hours before the scheduled transfer (full refund)
• Late Cancellation: from 72 hours till 48 hours before the scheduled transfer (50% charge)
• Cancellation within 24 Hours: 100% charge applies, including no show
   

For tour packages:
 

Cancellations must be sent by email to confirm your cancellation!
the following fees apply based on when you cancel (calculated from the scheduled arrival date):
- From the date of booking till 61 days before arrival: 25 % will be charged
- 60 – 30 days: 50% of the total tour price will be charged
- 29 –15 days: 75% of the total tour price will be charged
- 14 – 1 day: 100% of the total tour price will be charged
- No show: 100% of the total tour price will be charged
Please note that airline cancellation fees apply separately, and a 5% bank charge will be deducted from any refunded amount.

No-Show Policy

A no-show occurs when a traveler fails to attend a confirmed service without prior written notice, including missing an airport transfer, guided tour, hotel check-in, Nile Cruise embarkation, domestic flight, or the scheduled meeting with our tour guide or representative.

No refunds will be issued for any missed or unused prepaid travel services resulting from a no-show, including tours, transportation, accommodations, entrance tickets, meals, or other confirmed arrangements.

Postponement & Travel Credit

If you need to reschedule your Egypt tour, you may submit a written postponement request. All requests are subject to availability, supplier approval, airline policies, hotel and Nile Cruise terms, seasonal rates, and any applicable price differences or non-refundable charges.

When approved, eligible payments may be applied as travel credit toward your new travel date after deducting any supplier fees or non-refundable costs.
If the rescheduled booking is canceled at a later stage, the original booking terms and the applicable cancellation policy will apply!
 

Refunds

If there is a refund it shall be issued using the agreed method payment between the company the client. All refunds are subject to a 5% bank processing fee.

Chargeback & Payment Disputes

If you have any questions regarding your payment, booking, cancellation, or refund, please contact Rich Holidays first so we can review and resolve the matter promptly.
By confirming your Egypt tour booking and completing payment, you agree not to file a chargeback or payment dispute for services that have been confirmed, provided, or are governed by our published cancellation policy.
If an invalid chargeback is initiated, Rich Holidays reserves the right to submit all relevant supporting documentation to the payment provider or card issuer, including booking confirmations, invoices, payment records, correspondence, supplier confirmations, proof of services provided, and the applicable booking terms and cancellation policy.
 

Accommodation & Domestic flight tickets

Prices listed on our website are per person, based on shared accommodation in a double room. Room preferences, including King or Twin beds, can be requested during the booking process, all bed configurations and special requests are subject to availability and may incur additional charges.

When you book one of our Egypt tour packages, you will choose your preferred accommodation category. We will reserve a hotel within the selected category based on availability. If your preferred hotel category is unavailable or you request an upgrade, we will contact you with the available alternatives before confirming your reservation.

Please note that hotel accommodations and domestic flights in Egypt are subject to change by the hotel management or airline. Any updates will be communicated to you as soon as they are confirmed.
Domestic flight prices and timings are estimates and may vary based on availability or operational changes. This may affect your total tour cost.

Domestic Flight Baggage Allowance

Most domestic flights in Egypt allow each passenger one carry-on bag (up to 7 kg) and one checked suitcase (up to 23 kg), subject to the airline's baggage policy.
If your luggage exceeds the permitted allowance, excess baggage fees may apply. Any additional charges are determined by the airline at the airport and must be paid directly by the traveler.
 

Children Policy
For tour packages, Nile cruises, and hotels:

- Children under 2 years old stay free of charge.
- Children aged 2 to under 6 are charged 25% of the adult rate.
- Those aged 6 to under 12 are charged 50%.
- Children 12 and older are considered adults.
This policy applies to one child sharing a room with parents. If flights are included, extra charges may apply.

For day tours and shore excursions:

- Children under 6 years old join for free.
- Those under 12 pay 50% of the adult price.
 

Privacy policy

We may share your travel photos and experiences on our website or social media to inspire other travelers. If you prefer not to have your images used, please let us know.
 

Tipping

Tipping is a common way to show appreciation for good service in Egypt. It is entirely optional but highly appreciated by the staff.

Accessibility & Medical Requirements

We are committed to making our Egypt tours accessible and enjoyable for all travelers, including guests with disabilities or special mobility needs. To ensure a safe and comfortable travel experience, please inform our team of any disability, medical condition, or special assistance requirements before confirming your booking. This allows us to recommend the most suitable hotels, Nile Cruises, transportation, and tour arrangements.

Accessible hotels and Nile Cruises in Egypt are available, although certain special requests may be subject to availability and additional charges.

If you have a pre-existing medical condition, such as heart disease, diabetes, pregnancy, mobility limitations, or any other health concern, we strongly recommend obtaining medical clearance from your physician before traveling. Please also bring any required medications in their original packaging with a valid prescription, as equivalent medications may not always be available in Egypt.

If we determine that we are unable to safely accommodate your specific requirements, we will inform you before confirming your reservation so that you can make the best decision for your trip.
 

Liability and Responsibility

Rich Holidays acts as your travel agency and coordinates your Egypt tour with trusted hotels, airlines, Nile Cruises, transportation providers, and other travel suppliers. While we are committed to delivering a seamless travel experience, we cannot be held liable for delays, cancellations, injuries, losses, or additional expenses resulting from circumstances beyond our reasonable control, including severe weather, government actions, force majeure events, civil unrest, transportation disruptions, theft, quarantine restrictions, or supplier cancellations.
If any of these situations affect your trip, our team will make every reasonable effort to assist you and arrange the best available alternative to help you continue your journey.

Safety & Security 

Your safety is our top priority. Rich Holidays carefully plans every Egypt tour using trusted hotels, licensed tour guides, professional drivers, and reputable travel partners to provide a safe and enjoyable travel experience.
Beside the fact that the Egyptian government is taking the highest security measurements to ensure that all of the tourist sites inside Egypt are very well protected to the extend that tourism police may send a police undercover to accompany the tourists during their trip to ensure a very high level of security & safety!

We continuously monitor local travel conditions and operate only in destinations considered suitable for tourism & safe. If any safety concerns arise, we will make the necessary adjustments to your itinerary and provide assistance throughout your trip. Our team remains available to support you before and during your stay in Egypt.
 

Travel Insurance 

We strongly recommend purchasing comprehensive travel insurance before traveling to Egypt. A suitable policy can help cover trip cancellations, medical emergencies, lost baggage, travel delays, and other unexpected events, depending on your insurance provider's terms.

Please review your policy carefully to understand its coverage and exclusions. Rich Holidays is not responsible for losses, expenses, or claims that would otherwise be covered by your personal travel insurance.

Force majeure

We are committed to providing the best possible Egypt travel experience. However, hotels, restaurants, transportation, and optional tours may occasionally change due to weather conditions, maintenance, operational requirements, or other unforeseen circumstances.

If any changes affect your itinerary, we will notify you as soon as possible and offer suitable alternatives whenever available. In the event of extraordinary circumstances such as natural disasters, severe weather, public health emergencies, or other force majeure events, our team will work diligently to minimize disruptions and provide the best available solution for your Egypt tour.

Guest Conduct Policy

To ensure an enjoyable Egypt travel experience for all guests, travelers are expected to respect local laws, customs, traditions, and the rights of others throughout their trip.

Rich Holidays reserves the right to terminate any booking without refund if a guest's behavior is unlawful, disruptive, abusive, dangerous, or causes damage to people or property. Guests are fully responsible for any loss or damage they cause and may be required to compensate the affected hotel, supplier, or property owner directly.

We are not liable for the consequences of a guest's personal conduct or for any claims arising from actions beyond our control.
 

Special Requests

If you have special requests (e.g., dietary needs, room preferences), please inform us during booking. We will do our best to accommodate them, but fulfillment is not guaranteed. These requests do not form a condition of the contract.
 

Client Amendments 

Changes to your booking are subject to availability & price change if any.
Changes to Your Itinerary
While we always strive to deliver your Egypt tour exactly as confirmed, certain changes may occasionally be necessary due to circumstances beyond our control. These may include airline schedule updates, hotel availability, Nile Cruise operations, weather conditions, government regulations, attraction closures, security requirements, or other force majeure events.

If any changes are required, Rich Holidays will arrange suitable alternatives whenever possible to maintain the quality of your travel experience and preserve the main highlights of your confirmed itinerary.

Passenger names & booking Information

To ensure a smooth travel experience, the name provided for your Egypt tour booking must exactly match the name shown on your passport and international flight ticket. Any mismatch may affect your travel arrangements, domestic flight reservations, or travel insurance coverage.

If your name changes after booking (for example, due to marriage or a legal name change), please notify us as soon as possible so we can update your reservation before your arrival. Please note that changes made after domestic flight tickets or other travel services have been issued may be subject to modification fees charged by the airline or service providers.

Domestic Flights & Nile Cruise Schedule 

Domestic flights in Egypt and Nile Cruise itineraries are subject to airline operations, cruise schedules, availability, and local conditions. To ensure a smooth travel experience, the order of sightseeing may be adjusted based on flight times, cruise departures, attraction operating hours, or other operational requirements.
Whenever schedule changes are necessary, we will make every effort to preserve the key sightseeing experiences included in your confirmed itinerary.

Hotels & Nile Cruises

The hotels and Nile Cruises included in your Egypt tour package are subject to availability at the time of booking. If a selected property is unavailable, Rich Holidays will arrange a comparable hotel or Nile Cruise of a similar category, location, and service quality whenever possible, ensuring your travel experience remains seamless.

Third-Party Payments 

For your security, payments made by someone other than the traveler may require additional verification before your Egypt tour booking is confirmed. Rich Holidays reserves the right to request further confirmation or decline payments that appear suspicious, incomplete, or inconsistent with the booking information.
 

Complaints

If you encounter any issues during your tour, please inform us immediately. Most concerns & issues can be resolved on the spot. If needed, you may contact our Customer Care Manager directly while your tour is ongoing.
 

Acceptance of Terms

By confirming your Egypt tour booking and completing payment, you acknowledge and accept the confirmed itinerary, tour price, payment terms, cancellation and refund policies, included and excluded services, and any supplier-specific terms communicated before your reservation is finalized.

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